Privacy Policy

1. Information We Collect

As a lead capture platform for industrial safety training, we collect:

• Personal Information: Name, email address, phone number, company name, and job title when you submit contact forms, request quotes, or inquire about training, consultation, or custom course design.
• Training Preferences: Details about your training needs (e.g., KIST programs, IVES operator certification, safety assessments) to tailor our services.
• Usage Data: IP addresses, browser type, pages visited, and interactions with our site to improve user experience and prevent abuse.
• Cookies and Tracking: We use cookies and similar technologies to track site usage, enhance functionality, and monitor for fraudulent activity. You can manage cookie settings in your browser.

2. How We Use Your Information

We use your information to:

• Contact you to discuss training needs, provide quotes, or schedule on-site programs like KIST Fall Protection or IVES forklift certification.
• Send marketing emails about new courses, safety assessments, or policy writing services (opt-out available).
• Analyze site usage to improve content and user experience.
• Prevent unauthorized access or abuse of our site, ensuring a secure experience.
• Comply with legal obligations under Canadian privacy laws, including PIPEDA and British Columbia’s Personal Information Protection Act (PIPA).

3. Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except:

• With trusted service providers (e.g., email platforms, CRM systems) who assist in delivering our services and are bound by strict confidentiality agreements.
• To comply with legal requirements, such as responding to government requests or court orders.
• To protect the safety, rights, or property of Karma Training and its users.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, lead data may be kept for up to 2 years to follow up on inquiries, unless you request deletion.

5. International Data Transfers

Your data is primarily stored and processed in Canada. If transferred to service providers outside Canada (e.g., cloud services), we ensure they meet equivalent privacy standards under PIPEDA and PIPA.

6. Data Security

We use encryption, secure servers, and access controls to protect your data. While we strive to ensure security, no system is infallible, and we cannot guarantee absolute protection against unauthorized access.

7. Your Privacy Rights

Under PIPEDA and PIPA, you can:

• Request access to or correction of your personal information.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Disable cookies, though this may limit site functionality.
• File a complaint if you believe your privacy rights have been violated.

Email info@karmatraining.ca to exercise these rights.

8. Third-Party Links

Our site may link to external sites (e.g., WorkSafeBC). We are not responsible for their privacy practices or content. Review their policies before sharing information.

9. Children’s Privacy

Our services are designed for businesses and professionals. We do not knowingly collect data from individuals under 19 without employer authorization.

10. Accessibility

We strive to make our site accessible to all users, including those with disabilities, in compliance with applicable accessibility standards. Contact us if you encounter accessibility issues.

11. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised date. Continued use of our site constitutes acceptance.

12. Contact Us